DELIVERY AND RETURNS
Any goods that you have purchased will be dispatched to you by the method of delivery taking into account the days of your order as follows:
We will endeavour to dispatch orders received before 2pm for next working day delivery, though are not able to guarantee this. Exclusions apply for Scottish Highlands and Channel Islands, which may take up to 7 working days.
Deliveries are made via our delivery partner during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge. Please contact the local depot / post office as soon as a card is received to re-arrange delivery or collection.
Products ordered will be at your risk from the time of delivery. Ownership of Products will only pass to you when we receive full payment of all sums due, including delivery charges.
RETURNS, REFUNDS AND REPLACEMENTS
You may cancel a Contract at any time within 14 working days, beginning on the day you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below). To cancel a Contract and to return Products which are not faulty, please contact us at firstname.lastname@example.org.
All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork including a valid proof of purchase such as the invoice and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.
Products which have been opened will not be accepted for return.
We will provide a refund or provide a replacement for any Products received damaged or faulty provided we are notified within 3 working days of receipt. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full.
The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.
Orders placed through our UK website can be shipped to addresses within the UK only. If you are looking to purchase any items for shipping to a location outside of the UK, please visit our Global website.